Rewards

You can participate in Freddy's Rewards by downloading our mobile app or visiting Freddy's Rewards and creating a Freddy's Rewards account. For the best experience in the mobile app, the latest version of iOS / Android is recommended.

When you sign up and provide your birthday, we'll send you a surprise reward on your birthday each year to use within the next 30 days! Birthdays falling within 30 days of signup will receive their reward the following year. If you'd like to change your birthday, please reach out to our team using the Freddy's Rewards Support Form.

While most of our locations participate in Freddy’s Rewards, a few nontraditional locations at airports, sports venues and college campuses do not participate.

The reward for signing up on the Freddys App may take up to 24 hours to appear in your account. If your reward does not appear after 24 hours, reach out to our digital hospitality team by using the support form below.

Unfortunately, you cannot combine promo codes with rewards at this time. 

Only one reward can be redeemed per transaction. 

To redeem a reward at the register, let the Freddy’s Team Member know you’d like to redeem a reward and simply scan your reward QR code. To redeem a reward in-App or online, add the desired item to your bag and then apply the reward from the “Available Rewards” section on the bag screen. 

If rewards were redeemed on your account that you believe were a part of fraudulent activity, immediately contact our digital support team using the support form.

If orders were submitted on your account that you believe were fraudulent, immediately contact our digital support team using the support form.

Immediately reset your password on your Freddy's Rewards account and be sure to use a unique and complex password. You should also remove any stored payment methods (e.g. credit, debit, or gift cards) associated with your account. Finally - review your account information such as your name, phone number, or email and be sure to correct any information that is no longer accurate.

Points can be earned on up to 3 orders each calendar day. Consistently maxing out the earning limit on multiple days can result in an account being flagged for fraudulent activity - and ultimately being suspended from the rewards program.

Earning on orders that you did not pay for is considered fraudulent activity. Continued earning on orders in this manner will flag your account for fraudulent activity and potentially suspend your account from participating in the Freddy's Rewards program.

Yes, simply enter the barcode number on your receipt using the barcode entry in your rewards dashboard. You must enter this barcode within 72 hours to earn points.

If signed in, all delivery orders placed through the Freddy’s App or Freddys.com will earn points. If you’d like to earn points on a third-party delivery order, you can enter your receipt in the App. 

Points expire one year after they have been earned.

When you place an order while signed in to the App or online. When ordering at a Freddy’s location, simply scan your unique QR code in-App at the register by tapping “Earn.”  Points cannot be earned on gift card purchases. Earned points may take up to 24 hours to appear in your account.

Yes, you can create multiple accounts on a single device. However, accounts created on shared devices will not be eligible for sign-up rewards or offers beyond the first account creation.

To delete your account, please submit a Data Removal Request.

Fill out the Freddy’s Rewards Support Form to request an email change.

Visit the profile settings section in the Freddy’s Rewards App or Freddys.com and select “Change my password”. If you have forgotten your password – select the “Forgot Password” prompt on the login screen. If you are using Sign In with Apple - you do not need to reset your password, as Sign In with Apple does not use a password.

You can sign up on Freddys.com on any device to participate in the Freddy’s Rewards program.

If you have an order that you love, visit your recent orders and click the heart icon on any past order to save it. 

On the recent orders screen, check to see if your order has a “Modify Order” or “Cancel Order” button. If you do not see these options on your order, the order is already being made in our kitchen and cannot be modified or cancelled.

Go to your profile. Select Payment Methods, then Gift Card to view your remaining balance.

You can add a gift card to your account during checkout. Find Add Payment Method near the bottom, click +Gift Card. Enter your Gift Card number & 4-digit pin code, then select Save Card for Later.

When picking up your order you do not need to check-in. Simply walk in & pick up your order from our Mobile Order Station.