Protect yourself from fraud & make the most of Freddy's Rewards features

The privacy and security of our Guests’ information is essential to us. While we are continuously working with our software providers to implement newer tools that diminish the risks associated with particular traffic to our app and website, there are a few simple steps you can take to protect your Freddy's Rewards account from fraudulent activity.

Things you should do right away to keep your Freddy’s Rewards account safe: 

Use a unique passphrase, and DON'T SHARE IT.

• What most people refer to as a password is typically composed of about 10 letters, numbers or symbols, or a combination of letter, numbers and symbols. Some examples of passwords are: "8c?0E,*J!qI/", "yourname", "P@55w0rd".

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• A passphrase is longer than a password and can contain spaces in between words such as this: "Whatever you are, be a good one."

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• A passphrase can also contain symbols, and does not have to be a proper sentence or grammatically correct. The difference of the two is that passwords generally do not have spaces while passphrases have spaces and are longer than any random string of letters.

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• To learn more about passphrases and why they are more secure than traditional passwords - see this article by John Carroll University.

Source: John Carroll University

Report Suspicious Activity

If you feel that suspicious activity is happening on your account, follow our best practices & contact our Digital Hospitality team using this form. You can also see the frequently asked questions regarding suspicious activity below:

-What should I do if I see suspicious activity on my Freddy's Rewards account?

Immediately reset your password on your Freddy's Rewards account and be sure to use a unique and complex passphrase. You should also remove any stored payment methods (e.g. credit, debit, or gift cards) associated with your account. Finally - review your account information such as your name, phone number, or email and be sure to correct any information that is no longer accurate.

-What should I do if my Freddy's Rewards points were used to redeem rewards fraudulently?

If rewards were redeemed on your account that you believe were a part of fraudulent activity, immediately contact our digital support team using the support form.

-What should I do if mobile orders were placed fraudulently from my account?

If orders were submitted on your account that you believe were fraudulent, immediately contact our digital support team using the support form.